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Our Frequently Asked Questions page offers answers for the most common questions we get, but if you have a technical issue that requires more in-depth troubleshooting, there are a few ways to find a solution:
Check This Manual
Click the other sections in the "Troubleshooting" section on the left to see if there are already instructions online for your issue.
Visit the Forums
Ask a question in the VirZOOM Forums . Our staff (and sometimes even other players!) may have the answer you need.
Check Your VR Console's Support Site
Issues with that aren't specific to the VirZOOM bike controller or VirZOOM Arcade are best addressed by those manufacturers' support services. Such issues include problems setting up an Oculus Rift, HTC Vive, or PSVR virtual reality system; your VR headset not being detected by your PC or PS4; and setting up Steam Voice Chat . Here are some links you might find helpful:
HTC Vive Support Steam Support Oculus Rift Support
Email Us
Contact us at support@virzoom.com with your question. We strive to reply to every email in a timely fashion, though responses for unique questions not already answered in the above sources may be prioritized.
For the time being, we communicate exclusively online for technical support services; we regret that we cannot at present respond to phone calls requesting live, one-on-one technical support.
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