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While playing VirZOOM Arcade games, buttons sometimes seem to not work, or pedaling seems to stop registering, causing you to slow down or stop in the game.
Solution
You can use our bike test program on program on a PC or Android phone – even if you normally use your VirZOOM bike with some other platform, like PlayStation 4 – to check whether your VirZOOM bike is having any problems. Please try the following:
- Download biketest.zip.zip on PC, or biketest.apk on Android.
- On PC: Right-click on the downloaded file and choose "Extract all," and in the folder you just created, double-click on biketest.exe
- . Then plug the USB Bluetooth dongle into your PC if you haven't yet.
- On Android: Go into Settings on your phone and approve "unknown sources" so you can open the file. It will appear as a "biketest" app on your phone.
- Pedal the VZ Bike for a moment and . On PC, you can click "Connect to bike." On Android, you should see the bike automatically connect.
- Once it's connected, test all the buttons and pedals. Watch how the program responses when you...
- Pedal forwards (which should register a number shown for "pulses")
- Pedal backwards (which should register a number shown for "pulses")
- Press the triggers and buttons one by one (which should flash an icon for each button and triggervisually indicate which buttons or triggers you're pressing as you press them)
- Please also make note of how full it says your battery is, in the lower left.
If you try all of this and find that any of these actions is not registering with the program, please email us at support@virzoom.com to explain that you ran biketest.exe, and let us know which actions registered incorrectly. If you do contact us, and you are capable of recording video on your screen or with your phone, please feel free to send us the results, but don't worry if you can’t. (We can accept videos up to 20 MB, so if you have a video larger than that, you might want to host it on a site like Google Drive or Dropbox and send us a link.)
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