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If these steps don't resolve the problem, attempt Solution 2, below.
Solution 2: Check for USB Driver Issues on PC
If you're on a Windows PC, you may be experiencing a rare problem with USB. Windows 7, 8, and 10 should install the necessary drivers automatically, but here's how to tell whether you're experiencing it:
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If you do see "Bluegiga Bluetooth Low Energy" in the Device Manager, things are probably working now! Head back up to "Solution 1" above, and try to launch VirZOOM Arcade. If you still don't see the dongle shown in the Device Manager, and you are certain you did every one of the 6 steps above (including installing both .inf files), please email us at support@virzoom.com and let us know that you attempted the above steps on your PC.
Solution 3: Check Bluetooth connection on phone
If you're on a mobile phone, it's possible that VirZOOM Arcade can't detect your Bike or Sensor because the device is already paired with something on Bluetooth. Most of the time, this happens when you manually connect the device via Blueooth in Android itself, before launching VirZOOM Arcade. Try disconnecting the device in your phone's settings (also known as making it "forget" the device) and launching VirZOOM Arcade again. If you follow these instructions but still don't detect a Bike or Sensor, please email us at support@virzoom.com and let us know that you attempted the above steps on your phone.
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