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- Plug the USB dongle into your computer or PS4 while the bike is off
- Make sure that you have new batteries securely installed
- Set the bike's resistance dial to 1
- Turn on the bike OFF and then ON again
- Launch VirZOOM Arcade
If these steps don't resolve the problem, attempt Solution 2, below.
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- Download this file: http://virzoom.com/downloads/BLED112_Signed_Win_Drv.zip
- Right-click the file you just downloaded and choose "Extract All"
- Open the folder you just made (BLED112_Signed_Win_Drv) and open the "windrv" folder
- Right-click on dfu.inf and choose "Install"
- After that finishes installing, right-click on usbserial.inf and choose "Install" for that as well
- Restart your computer and check again whether "Bluegiga Bluetooth Low Energy" appears under "Ports" in the Device Manager
If you do see "Bluegiga Bluetooth Low Energy" in the Device Manager, things are probably working now! Head back up to "Solution 1" above, and try to launch VirZOOM Arcade. If you still don't see the dongle shown in the Device Manager, and you are certain you did every one of the
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Still stuck? Email 6 steps above (including installing both .inf files), please email us at support@virzoom.com and let us know that you attempted the above steps on your PC.
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