Problem
VirZOOM Arcade tells you "NO BIKE DETECTED" or "PLUG IN BIKE DONGLE" and the green LED light on your bike is blinking. This indicates that your PC or PS4 can't detect your VirZOOM bike controller.
Solution 1: Check Batteries & Dongle
The first thing to try is just to make sure the Bike or Sensor is properly set up and able to communicate over a wireless connection. Try the following:
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If these steps don't resolve the problem, attempt Solution 2, below.
Solution 2: Check for USB Driver Issues
If you're on a Windows PC, you may be experiencing a rare problem with USB. Windows 7, 8, and 10 should install the necessary drivers automatically, but here's how to tell whether you're experiencing it:
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If you do see "Bluegiga Bluetooth Low Energy" in the Device Manager, things are probably working now! Head back up to "Solution 1" above, and try to launch VirZOOM Arcade. If you still don't see the dongle shown in the Device Manager, and you are certain you did every one of the 6 steps above (including installing both .inf files), please email us at support@virzoom.com and let us know that you attempted the above steps on your PC.
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