Problem
While playing VirZOOM Arcade games, buttons sometimes seem to not work, or pedaling seems to stop registering, causing you to slow down or stop in the game.
Solution
You can use our bike test program on a PC – even if you normally use your VirZOOM bike with some other platform, like PlayStation 4 – to check whether your VirZOOM bike is having any problems. Please try the following:
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If you run through the above steps and find that biketest is registering all actions as expected, but you're still experiencing problems with unresponsive buttons or pedaling, the problem may not be with the bike hardware. Please email support@virzoom.com to let us know that you ran biketest without any issues, and let us know exactly how your problems still occur – which games it occurs (or doesn't occur in), how long into the game you need to play before the issue occurs, what VR headset you are using, and any other information that may be relevant.
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