Problem

While playing VirZOOM Arcade, the game quits unexpectedly.

Solution

If your VirZOOM game quits without warning (what we call "crashing"), you may be having a problem with Steam or with Oculus Home. Try closing and reopening Oculus Home, or right-clicking on Steam in the taskbar and choosing "Exit Steam" (and not just "Close Window") and then reopening Steam.

If this does not resolve your issue, and you experience another crash playing VirZOOM Arcade, please email us at support@virzoom.com. If you are on PC, please include your log file.

• If you're on HTC Vive or Oculus Rift, the file is called output_log.txt, found in C:\Program Files (x86)\Steam\steamapps\common\VirZOOM\virzoom_Data. 
• If you're on Windows Mixed Reality, the file is called UnityPlayer.log, found in C:\Users\PutYourWindowsUsernameHere\AppData\Local\Packages\VirZOOM.VirZOOMArcade_5jnsaat17q394\TempState

Please include the following information in your email:

1. Exactly what you were doing at the moment of the crash
2. What kind of VR headset you are using
3. Whether you have ever crashed in that place previously
4. When you play again, whether it crashes in the same place at the same time

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