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On PlayStation 4, per Sony guidelines, those buttons have no function. Instead, use the square and triangle buttons on your DualShock controller to send in-game messages.
If, according to the information above, it seems like your buttons should be working but aren't, please email support@virzoom.com, mention that you read this page, and make note of what kind of VR system you are using. We will investigate the issue via email and determine whether there's a hardware defect.
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