Problem
There's something physically broken or defective about your VZ Bike or VZ Sensor, like a loose component or an unexpected noise while pedaling.
Solution
The solution for this varies depending on the nature of the damage or defect and the circumstances under which it occurred, but no matter what the issue, you should email support@virzoom.com (preferably with a photo or video illustrating the issue) to request further instructions. Please do not attempt to fix the issue yourself unless instructed to do so by VirZOOM staff, as this can void your warranty. (The warranty only covers manufacturing defects, not damage that might be caused mistakenly while opening up the bike at home.)
Some issues that seem like hardware defects or damage can actually be fixed quickly and easily from home with instructions from VirZOOM staff. Only about 2% of VZ Bikes have defective hardware requiring replacement, but if we verify that such an issue has occurred, we will get a replacement bike or components shipped to you ASAP.
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