Troubleshooting

If you have a general question or a technical problem, there are a few options for how to get an answer as quickly as possible.

Check Our FAQ

Our Frequently Asked Questions page offers answers for the most common questions we get.

Check This Manual

For more technical issues, slick the other sections in the "Troubleshooting" section on the left to see if there are already instructions online for your issue.

Check Your VR Console's Support Site

Issues with that aren't specific to the VirZOOM bike controller or VirZOOM Arcade are best addressed by those manufacturers' support services. Such issues include problems setting up an Oculus Rift, HTC Vive, or PSVR virtual reality system; your VR headset not being detected by your PC or PS4; and setting up Steam Voice Chat. Here are some links you might find helpful:

• HTC Vive Support 
• Steam Support 
• Oculus Rift Support

Email Us

Contact us at support@virzoom.com with your question. We strive to reply to every email in a timely fashion, though responses for unique questions not already answered in the above sources may be prioritized.

For the time being, we communicate exclusively online for technical support services; we regret that we cannot at present respond to phone calls requesting live, one-on-one technical support.

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