Light on bike doesn't turn on

Owned by Jason Tocci (Unlicensed)
Last updated: Feb 23, 2018

Problem

You flip the power switch on the VirZOOM Bike Controller to "On," but you don't see the light on the bike turn on.

Solution 1

The light may only turn on if you turn on the bike while playing our collection of games, VirZOOM Arcade. (The light stays off if it's not making an active Bluetooth connection to your PC or PS4.) If you haven't yet installed VirZOOM Arcade, try these steps: 

  1. Follow the steps at our Setup page to install VirZOOM Arcade
  2. Plug the USB Dongle into your PC or PS4. 
  3. Try a new set of batteries, with negative pointed towards the spring. 
  4. Make sure your VirZOOM bike is switched on. 
  5. Turn the resistance knob to 1. 
  6. Launch VirZOOM Arcade. 
  7. Check the light on the bike.

If the light is on, everything is working as expected. If not, read on.


Solution 2


It's possible the issue is with light itself, but the bike is still powered on. At the end of the steps listed above, check your screen while running VirZOOM Arcade. 

If the message on screen does not say "No bike detected," then your bike is working but the light is not. If your bike is still under warranty, you may contact us at support@virzoom.com to arrange for a replacement for the broken light. The bike should still function as intended otherwise.

If the message on the screen does say "No bike detected" and the green light on the bike isn’t lit or flashing, then try pushing a handlebar button. If that doesn't wake up the bike, or if you get some other error message, your bike may not be able to power on. If your bike is still under warranty, you may contact us at support@virzoom.com to arrange for a replacement part.